Bug Resolution
Quick fixes for any issues that arise.
How It Works
Start Your Plan
Pick the plan, submit your details, and we'll handle the rest.
Meet Your Developer
We'll introduce your dedicated Shopify dev and set up your comms in 24 hours.
Drop Your First Task
Submit your first task. We start within 1 business day.
Weekly Check-Ins
We'll update you weekly. You'll always know what's happening and what's next.
Ongoing Support
Continue submitting tasks as needed while focusing on your business.
* Weekends, holidays, or some unexpected issues can delay the report by up to 3-4 days. For full details, please refer to our Terms of Service.
Shopify
Support Retainer
Expert development & support for your Shopify store
5.0
Based on 32 Reviews $0 $2,200/mo
Development Tasks
Bug fixes, updates, and new features—2-3 at a time.
Speed Optimization
Keep your store fast and mobile-friendly.
Theme Customization
Shopify theme fixes and improvements.
Regular Check-ins
Weekly updates via Slack or Asana.
We handle bugs, speed, and tweaks so you can focus on business growth.
What you get
- 7-Day Free Trial
- Unlimited tasks (2-3 at a time)
- Shopify theme customization
- Store speed optimization
- Bug fixes & feature enhancements
- Weekly Slack/Asana check-ins
- Dedicated Shopify expert
- Design & project management
What's Included:
Performance Optimization
Keep your store fast and efficient.
Mobile Responsiveness
Ensure your store works well on all devices.
Dedicated Developer
Work with the same Shopify expert consistently.
Design Support
Access to a shared designer for your needs.
Project Management
Dedicated project manager for your account.
Weekly Updates
Know what's happening and what's next.
Fast Response
Start on tasks within 1 business day.
Minor Feature Improvements
Continuous enhancements to your store.
What's Coming to Your Support Retainer
New Features & Improvements
We continuously improve our retainer services to deliver more value. Here's what's new and coming soon.
in-progressQ1 2025
AI-Powered Task Prioritization
Intelligent task routing based on urgency, complexity, and business impact to ensure critical issues get addressed first.
- ✓ Automated priority detection
- ✓ Smart scheduling suggestions
- ✓ Impact analysis reporting
plannedQ2 2025
Enhanced Performance Dashboard
Real-time analytics showing store speed metrics, task completion rates, and optimization opportunities.
- ✓ Live performance monitoring
- ✓ Custom report generation
- ✓ Benchmark comparisons
plannedQ2 2025
24/7 Emergency Support Line
Direct access to emergency support for critical store issues outside business hours.
- ✓ Dedicated emergency hotline
- ✓ 2-hour critical response time
- ✓ Priority escalation system
completedQ4 2024
Proactive Store Health Checks
Weekly automated audits to identify and fix potential issues before they impact your customers.
- ✓ Security vulnerability scanning
- ✓ Performance bottleneck detection
- ✓ Code quality assessments
Why Choose Our Shopify Support?
5 Reasons Why Our Shopify Support Retainer Is the Right Choice for Your Store
Tired of dealing with technical glitches and slow updates? Let our experts handle the backend so you can focus on growing your business.
Get Expert SupportNo Coding Required
Focus on running your business while we handle all the technical aspects of your Shopify store.
Dedicated Developer
Work with the same Shopify expert who understands your brand and store needs.
No Lock-in Contract
Cancel anytime with no penalties - we earn your business through results.
Fast Response
We start on tasks within 1 business day to keep your store running smoothly.
Simple Pricing
One straightforward monthly fee with no hidden costs or surprise charges.
How we compare
Transparent breakdown of value delivery versus industry standards.
| Feature Breakdown | Regular Support | Standard Agency |
|---|---|---|
| Unlimited Development Tasks | ✓ | ✗ |
| Design Support | ✓ | ✗ |
| Dedicated Developer | ✓ | ✗ |
| Weekly Check-ins | ✓ | ✗ |
| Task Start Time | 1 business day | 3-5 days |
| Maintenance Response Time | 1 business day | 24-48 hours |
| Speed Optimization | ✓ | ✗ |
| Theme Customization | ✓ | ✗ |
| Bug Resolution | ✓ | ✗ |
| Performance Optimization | ✓ | ✗ |
| Mobile Responsiveness | ✓ | ✗ |
| Minor Feature Improvements | ✓ | ✗ |
| Weekly Status Updates | ✓ | ✗ |
| Project Management | ✓ | ✗ |
| Monthly Maintenance Cost | $2,200 | $5,000+ |
| No Hidden Fees | ✓ | ✗ |
| Transparent Communication | ✓ | ✗ |
| No Lock-In Contract | ✓ | ✗ |
| Cancel Anytime | ✓ | ✗ |
Frequently Asked Questions - Shopify Support Retainer
No Mysteries, Just Answers!
Quick and clear answers about our Shopify support retainer and how it can help you focus on growing your business!
What's included in the retainer?
Our retainer includes unlimited development and design tasks (2-3 at a time), Shopify theme fixes, speed optimization, bug resolution, weekly check-ins, and access to a dedicated developer, plus shared designer and project manager.
How many tasks can I submit at once?
We work on 2-3 tasks at a time to ensure quality and focus, but you can have unlimited tasks in the queue.
Is there a minimum commitment period?
No, there's no minimum commitment. You can cancel anytime with no lock-in.
How quickly will you start on my tasks?
We begin work on new tasks within 1 business day after submission.
Can I cancel my subscription at any time?
Yes, you can cancel anytime with no penalties. We don't want to lock you into a service you're not completely satisfied with.
Verified global impact
Trusted and Reviewed Shopify Experts
Results from real Shopify brands, measured in lift, speed, and revenue.
- Verified reviews
- 103
- Added revenue
- $4.2M
+18%
Conversion lift
Kenzuk
Cart psychology
“Solutions were comprehensive and innovative. Far beyond expectations.”
UX/UICART
-1.2s
Load time
MyDynamic
Performance ops
“Excellent experience and results. Native forms improved everything.”
SPEEDSEO
+25%
Average order value
Corriente
AOV engineering
“If you need Shopify CRO, this is the absolute top level.”
CHECKOUTDEV
+40%
Traffic increase
Spartan
Organic growth
“Delivered early. The custom video guide was a game-changer.”
SEOCONTENT
+32%
Revenue lift
Alpine
Lifecycle CRO
“The retention flow redesign lifted revenue quickly without extra spend.”
EMAILUX/UI
-28%
Bounce rate
Aurelia
Landing revamp
“Clean layout and sharper messaging reduced drop‑off immediately.”
CRODESIGN
+19%
Cart adds
Northwind
Cart flow
“A smarter cart flow lifted add‑to‑cart without hurting AOV.”
CARTUX
+11%
Checkout CVR
Orbit
Checkout UX
“Checkout clarity improvements reduced abandonment quickly.”
CHECKOUTDEV
+23%
Revenue
Solace
Offer testing
“Offer testing unlocked a more sustainable revenue lift.”
TESTINGCRO
Shopify store owners have shared their experiences with our Shopify CRO Audit service. Best Shopify CRO experts, developers, and designers are here to help you grow your business.
Apply for your 72h audit