Effective Date: 1st January 2023
Introduction #
At CRO.media ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
This policy applies to information we collect:
- On this website (https://cro.media)
- In email, text, and other electronic messages between you and this website
- Through our customer support channels and consultation services
- Via our analytics and tracking tools when you interact with our content
This policy does not apply to information collected by:
- Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates and subsidiaries)
- Any third party, including through any application or content that may link to or be accessible from or on the website
- Third-party payment processors or hosting providers
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time, and your continued use of the website after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.
Information We Collect #
We may collect various types of information from and about users of our website, including:
- Personal identification information (e.g., name, email address, phone number, business details)
- Demographic information (e.g., location, preferences, interests, industry sector)
- Usage data (e.g., how you use our website and services, interaction patterns)
- Shopify store data (e.g., store name, URL, analytics, performance metrics)
- Order and transaction history related to our products and services
- Technical data (e.g., browser type, device information, IP address)
- Marketing preferences and communication history
- Customer feedback and survey responses
We collect this information:
- Directly from you when you provide it to us, such as when you fill out a form or make a purchase
- Automatically as you navigate through the site. This includes usage details, IP addresses, and information collected through cookies
- From third parties, such as Shopify, to assist in providing our services
- Through analytics tools and tracking software
- Via customer support interactions and consultations
- Through form submissions and account creation processes
How We Use Your Information #
We use the information we collect for various purposes, including:
- To present our website and its contents to you
- To provide and maintain our services, including Shopify CRO audits and custom development
- To improve our website and services based on your feedback and usage patterns
- To communicate with you, including responding to your inquiries and sending service-related emails
- To send periodic emails regarding your orders and other products and services
- To offer personalized recommendations and marketing materials
- To comply with legal obligations and protect our rights
- To analyze and improve our service offerings
- To detect and prevent fraud or unauthorized access
- To conduct research and development for new features
- To generate analytics and performance reports
- To maintain security of our systems and services
Opt-Out Instructions #
You have the right to opt-out of receiving marketing communications from us. If you wish to opt-out, you can do so by:
- Following the unsubscribe link in any marketing email you receive from us
- Contacting us directly at [email protected]
- Adjusting your communication preferences in your account settings
- Requesting to be removed from our marketing databases
Please note that even if you opt-out of marketing communications, we may still send you service-related emails regarding your account or transactions.
Cookies #
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies include:
- Essential cookies for site functionality
- Analytics cookies to understand usage patterns
- Marketing cookies for personalized content
- Session cookies for temporary data storage
- Persistent cookies for user preferences
- Third-party cookies from our service providers
You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our website.
Data Security #
We take user safety and security seriously and implement comprehensive measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure data backup and recovery procedures
- Employee training on security best practices
- Incident response planning and monitoring
- Regular system updates and patch management
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Third-Party Services #
We may employ third-party companies and services to:
- Facilitate our services and operations
- Provide services on our behalf
- Perform service-related tasks
- Assist in analyzing how our services are used
- Process payments and transactions
- Provide hosting and infrastructure
- Deliver marketing and analytics services
- Support customer service operations
These third parties may have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to protect your data.
Changes to This Privacy Policy #
We may update our Privacy Policy from time to time to reflect:
- Changes in our business practices
- New legal requirements
- Enhanced privacy protections
- Technology improvements
- Service updates and modifications
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. For more information on how to use images on our website, please refer to our Image License Policy and our How to Use Images page.
Contact Us #
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +971 585815013
- Website: CRO Media